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Railway Department Optimizes Travel Services for Foreign Residents

Equal Access to Online and Self-Service Railway Services for Permanent Residence ID Card Holders and Resident ID Card Holders, Foreign Passport Holders Can Verify Identity Online on 12306 Website

Published：2023-12-07 【字体：大中小】

Starting from December 1, the new version of the People’s Republic of China Foreign Permanent Residence ID Card (referred to as the “Permanent Residence ID Card”) will be officially issued. By the requirements of relevant national authorities, the railway sector has optimized the 12306 website (including the App), enabling holders of the “Permanent Residence ID Card” to register online, purchase tickets, and complete real-name verification through station gate machines for boarding and exit checks, enjoying online and self-service services provided by the railway department on an equal basis with residents holding identity cards.

　　Starting from November 28, the railway authority has introduced online identity verification services for foreign passport holders. Previously, foreign travelers needed to present their passports at railway station windows for identity verification when purchasing tickets on the 12306 website (including the App). With the introduction of online identity verification services for foreign passport holders, travelers can now log in to the 12306 website (including the App), and follow system prompts to fill in information such as name, nationality, and document number, with the system automatically verifying their identity. Travelers can also choose to submit photos of the information page of their passport for manual verification by the system’s backend. In addition to online verification, travelers can still go to railway station windows for verification.

　　The railway authority advises that foreign travelers can only purchase tickets and travel after passing identity verification. Passport holders should promptly check their identity verification status and complete the process to avoid any impact on ticket purchases and travel. More service information can be obtained through the 12306 website (including the App).

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